Editor: Fast and efficient answers for your site visitors, employees or clients. If they don't find their answer in the previous issues you've activated, visitors can quickly submit a new question from any online browser.
Customer support representatives receive email notification (on their PDA if desired) or they can simply login from any online browser to work on issues in their category of expertise. Service reps can be mobile and still empowered with all the tools they need to provide excellent customer support.
Affordable software for businesses or sites that receive lots of questions (issues or tickets), or if more than one agent responds to support issues. Purchase a help desk license once for the low cost of $249, and that's it! (This is not cheap software! Help Desk 6 is an inexpensive customer support system.)
A polished image, for your Company - information for your visitors.
Improved efficiency and information sharing, for your customer service representatives. Saves time & money; good support can increase sales!
Completely web based, so you don't need anything other than a browser to administer your knowledgebase or ticket center.
The solution of choice for existing small to medium size businesses - around the globe.